Date : 21 March 2010
Complaint Sent
to
|
Dear
Sir/Madam
I
have purchased Xylo E8+ from MPL automobile Agency (P) Ltd, Chennai.
The
vehile was delivered to me on Friday (19/3/2008) evening. I am fully
satisfied with the dealer with their service.
After
delivery I have noticed that
1.
the delivered vehicle had run around 370KM while
delivery.
2.
The right side back door gasket torned out.
3.
The inter cooler fins on the engine were damaged.
4.
Back door manual lock is not working.
5.
Back door child lock is not working.
6.
The back pumper has finger prints impressed in wet
paint.
7.
Scratches in the back pumper.
8.
No plastic wrappers in front and back captain seats and some of the handles.
9.
We need to press the fuel lid cover while pressing the electric switch
provided in driver seat to open fuel lid. It is not pop out while I press lid
open switch. This is the case in manual open switch also.
10.
Dry mud in driver seat carpet. This is a summer,
so, no reason for dry mud in a new car.
11.
Dry mud in under chassis in all four wheels.
12.
Scratches and muds in door plastic flashings
provided at the bottom.
All
these are the defects I found in my visual test in next day light.
Because
of my belief on your quality, I did not checked the vehicle before delivery.
But Now I feel that I could have checked the vehicle even though it is
produced by a good manufacturer and its appointed dealer.
Please
advice me that what to do now. The showroom
persons told me that the KMs run was
most common in all Mahendra vehicles. Is it common to all your
vehicles?
Will
you do test drives in factory on all vehicles or Will you deliver test droved
vehicle to customers?
Are you admitting your dealers to deliver their used cars to customers
as a new one?
This
is my first buying experience in India from a India's number one diesel
vehicle manufacturer. I had proud of buying a quality vehicle from a Good
manufacturer. But after seeing the vehicle the impression I got is, just I
bought a second hand car as a new car.
I
am waiting for your early reply.
Best
regards
P.Karthikeyaraja
09486501740
|
|
Date : 25 March 2010
Discussion
Myself,
Mahindra people
Venkatesh & Chithamparam
MPL people
Bala &
MuthuKrishanan
|
Prior
to this discussion, Mr Chithamparam from Mahindra inspected the vehicle. He
accepted that the claims are true. He reported that to Mr.Venkatesh, sales
manager Mahindra. I need a written statement from Chithamparam and he told
that he is not authorized to do so.
During
the discussion, My question to Mahindra people was What is Mahindra’s
delivery policy? Are these problems found in my new vehicle can be allowed
by? The Mahindra people verbally accept that it is not mahindra’s quality.
But they were not ready to tell the dealer to issue a really new vehicle. But
also they refused to give this in writing. They insist me to send the vehicle
to service center to rectify the problem. But I am in the stand of issue me a
new vehicle.
|
|
Date: 29 March 2010
Mail from
S.VENKATESH
of Mahindra sales, Chennai
|
Dear
Mr.Karthikeyaraja,
This
has reference to your vehicle with regn no :TN10Z1428. We sincerely regret
the inconvenience caused to you.
We
would also like to thank you for the kind courtesy extended during our visit
to your office today.
During
our discussion we have explained you about all your queries mentioned
below. We also explained the aspects on the odometer reading on your vehicle.
Our dealer communication regarding the same is attached.
Regarding the concerns raised by you, we request you to give us a date &
time of your convenience when we can pick up the vehicle from your residence
or office, check the vehicle and take necessary actions wherever required.
Assuring
you of best of services all the time.
Regards,
S.Venkatesh
Manager-Sales
Chennai
With
this mail, Mr Venkatesh sent me dealer’s letter shown below.
 |
|
Date: 31 March 2010
Mail from
myself
to
|
Dear
Sir,
During
the meeting at my office you are accepted the issues and promising me to make
my car as a New one. I am very much thankful for that.
Please
note that my car's PDI was done on end of December 2009. my vehicle delivery
is on 19/03/2010. The dealer told me that they will finish its PDI once they
received the vehicle.
The
dealer letter states that the vehicle was taken to showroom for display from
their stack yard. In these 12 weeks of time, they took around 6 times (every
alternate weeks) for displaying this vehicle to showroom. Do you think is it
an acceptable one? Is that every alternate week they took the vehicle from
stack yard to showroom? Then why they didn't show me the vehicle at the time
of booking? Why they didn't show me the vehicle before registration?
All
these with a repaint in the back bumper and a physical damage on right back
door body beading tells me that the vehicle was used very often, well before
delivered to me. Is it a general practice in all your new vehicles? Will the
vehicle displayed on the showroom can get damaged in its body beading by a
hard pinch?
When
you people try to convince me for accepting that vehicle, I feel I am a mad
and cheated by you all.
Your
company has very good name in the market. I came to your product for your
well known Quality and Commitment of service. I know how difficult to get a
good name in the market.I believe that your company will solve my problem.
Please
help me to get a really new vehicle. Please ensure a proper delivery of new
vehicles to your customers in future
Please
let me know your President and Chairman mail address to address this to them.
Best
regards
P.karthikeyaraja
|
|
Date: 5 April 2010
Mail from
myself
to
|
Reminder
|
|
Date : 6 April 2010
Mail from
myself
to
|
Reminder
- 02
Any
one of you please send me Mahindra's chairman and president mail addresses to
address this issue.
|
|
Date : 7 April 2010
Mail from
myself
to
|
Reminder
– 03
Reminder
- 04
I
am repeadly sending reminder mails to you but I didnt get any progress from
your side. Please note that I cannot put idle for
a long time the faulty vehicle delivered to me. If you are not replied to
this mail, then I will take your silence as an approval to use this faulty
vehicle for my use until you come to a solution.
I
want to bring your top official’s pursue in this issue.
Please
solve my issue at the earliest time.
Best
regards
P.karthikeyaraja
|
|
Date : 8 April 2010
Mail from
myself
to
|
Reminder
- 05
If
your silence continues I will forward this to "SHARMA SANDHYA G"
and "KAVADIA RAJEN" of Mahindra.
Best
regards
P.Karthikeyaraja
Reminder
- 06
The
long silence reveals that you are trying to cheat me. If your e-mail address
is wrong one then I am sure i will get the reply from mail server that the
address is wrong. So, you are getting the mails but not ready to respond. I
dont know why?
Is
it the practice by Mahindra to keep silence? Did your superior's teach this
to do for a customer's question?
Please
let me know what you are going to do on my request to Mahindra. If you are
true with your company Please reply to me.
Best
regards
P.Karthikeyaraja
09486501740
|
|
Date : 12 April 2010
Mail from
myself
to
|
Reminder
- 07
|
|
Date : 13 April 2010
Mail from
myself
to
|
Reminder
- 08
|
|
Date: 28 April 2010
|
Mr.Kumar,
Sales manager, Mahindra called me over phone and wanted to talk with me about
the issues. I met him in MPL showroom where Mr.Bala of MPL was there. They
begged me that, The issue is very serious and the people involved may lose
their jobs. They begged me for humanitarian cause I should accept that
vehicle as it is and they will come with a good compensation of 10 years of free warranty by Mahindra and MPL.
So, I accepted and told them to prepare the documents.
|
|
Date: 28 April 2010, 12:12pm
Mail from
myself
to
|
Dear
Mr. Venkatesh,
I
have seen your mail sent to my gmail address.
Last
week, I met with Mr.Kumar of Mahindra and Mr.Bala of MPL and discussed the issues.
Mr.Kumar told me that you were transferred to Kochi. I wish you good
prospects in your new endure. Please always ensure your customers a new car
delivery as a really new one.
Mr.Kumar
and Mr.Bala explained me the difficulties of issue a new vehicle to me. Even
though I am not convinced with them, finally I decided to go with them. I
hope Today they will tell me their final settlements for closing this issue.
Best
wishes
P.Karthikeyaraja
|
|
Date: 28 April 2010
|
Mr.Kumar
and Mr.Bala called me over phone and told me that they can only offer
Rs10000/- each as a total of Rs20000/- worth service from MPL service center.
I told them that to give that in written. But they refused to give that.
|
|
Date: 28 April 2010, 2:19pm
Mail from
myself
to
|
Dear
Sir,
I
am very glad of using a best product from you the Xylo. But the dealer
delivered an used Xylo instead of a new one. So, Please take necessary action
to deliver me a really new Xylo at the earliest.
I
am telling that the Xylo is an used one because of
1.
370 KMs run by the dealer.
2.
Repaint in the back bumper. Your service person Mr.Chithamparam assured me
that the wet paint finger prints will not come with factory outlet.
so it is repainted by the dealer.
3.
Hard punch peeled the body beading on right side back door.
4.
On the same side, the inner plastic holding between middle seat and back seat
had a hard impression of metal pierce.
5.
All four captain seats are not covered by the polythene wrappers.
6.
In four handles, Only one handle was wrapped well with polythene sheet and
rest three no wrappers.
7.
When I am running at a speed of 80KM/Hr, there is an air diapering sound
coming at the left side of the vehicle. The same side back
bumper was repainted by the dealer.
8.
I don't know how the driver ran the
car for these 370 KMs. It will affect the engine performance in the future.
If
Mahindra accept that these are usual in their new vehicles then I will accept
the vehicle delivered to me, because I had chosen
your company for buying new vehicle. Otherwise
Please take back mine and issue me a
new vehicle.
I didn't get a
meaning full answer for "Pre Delivery Inspection" done on my
vehicle was on end of December 2009. But my vehicle delivery date was
19th March 2010. Your people and the dealer told me that it is meant for
dealer. If this is meant for dealer then why the receipt handed over to
me? Why it is placed in the service manual for user?
Your
area sales manager Mr. Venketesh came and talks with me. He is trying to
convince me to accept that vehicle. I don't know why he is not insisting the dealer to deliver a right
vehicle to me. Your
people Mr.Venkatesh and Mr.Chithamparam fear to tell in front of the dealer
that the dealer did mistake. I don't know why your officials are so
fearful against a dealer. Off course a dealer should fear of you
people and on that fear he should serve well. But in your company, it is
in reverse. Dealer is delivering a faulty vehicle and your people
are not ready to tell him to deliver a right one. Why? you didn't
believe in your name and quality. Are you really need a fraudulent
dealer like this to spoil your hard earned name. Still you like that the people like me have to be cheated
by this dealer by your name? Will you allow this type business on your name?
The dealer is challenging me that I cannot success against him
with Mahindra. I don’t know why? Are you expect that he will deliver faulty
vehicle and we will give him our hard earned money just like that?
I
sent mails and mails to your persons listed below but there is no
reply from your persons. I requested your persons to give me your chairman
and president mail addresses to address this issue. But I hope they ignored.
Last
week I met Mr.Kumar of mahindra and the dealer, They told me that they will
solve the issues quickly. But Finally when I contacted the dealer for many
times, at last I got the answer of "THEY CANNOT HELP ME ANYMORE". It is really funny that after I paid the full
amount of around 0.1Crore, they failed to deliver me a right vehicle,
and they say me they cannot help me. All these words from the dealer show
me that how efficient your people are with the dealer and your quality
service.
So,
Please take necessary actions to ensure your Product quality and Service
quality.
I
am expecting your early action.
With
regards
P.Karthikeyaraja
09486501740
Note
: Herewith I attached all the mail conversations with your people.
|
|
Date: 28 April 2010, 4:29pm
Mail from
myself
to
|
Dear
Sir/Madam,
Now
I had talk with Mr.Kumar and the dealer, they suggest me to keep the vehicle
and instead of that the Dealer will offer a service of Rs10000/- worth and
mahendra will offer a 1000KM of extended warranty.
Are
you think that your customer who wants to ride a new car will get an used car
for this offer? Are they come for a company like you for an used one? I
dont know what your sales people and the dealer are thinking about their
customers.
I
told Mr.Kumar that to send this offer though you. If you are telling me that
what I had is your new vehicle quality, then I will close this
issue because I had chosen your company for my first new car in India. So, I
have to bear the cost.
Please
reply me at the earliest. i was already frustrated with the delay by
your people.
I
want to address my problem to your President and Chairman. Can you Please
forward to them?
Best
regards
P.Karthikeyaraja
mobile
: 09486501740
|
|
Date: 29 April 2010
Mail from
myself
to
|
Dear
Mr.Venkatesh,
While
talking with them, they told me that there are many more problems like job
losses will be there on this issue. So, for a shake of humanity I told them
to settle the issue at their best and they told me to avail service of my
demand by the dealer and around 10 year’s warranty by Mahindra by Mr.Kumar.
But latter, they changed to the below said compensation.
The
dealer told me to avail me a service worth of 10000/- and 370KM extended
warranty. Mr.Kumar of Mahindra told me that they extend the warranty for 1000KM.
The
settlements were not satisfying me. I don’t know what happened in the middle.
But the dealer told me that I did not put any demand to settle down.
So,
I put my demand as issue me a new vehicle instead of the old one or pay
4
lakhs to keep the vehicle as it is.
If
I opt for a second hand one then I could go for Ford Enduever for this
amount. I hate a second hand vehicle that’s why I come for new vehicle to
Mahindra but Mahindra cheated me. I think commercial owners are the one
should come to Mahindra not for personnel vehicle owners.
Best
regards
P.karthikeyaraja
|
|
Date: 10 May 2010
Mail from myself
to
|
Reminder
|
|
Date: 12 May 2010
Mail from myself
to
|
Reminder
|
|
Date: 13 May 2010
Mail from myself
to
|
Reminder
|
|
Date: 17 May 2010
Mail from myself
to
|
Reminder
|
|
Date: 17 May 2010
Mail from
|
Dear Mr Karthikeyaraja
This has reference to your mail regarding your
reported concern.
We apologise for the inconvenience and have advised
our Area Office in Chennai to arrange for necessary action as required.
Please bear with us till such time.
Please let us know for any further support or
assistance.
With you hamesha
Thanks & Regards,
Sultana Shaikh
Customer Care Dept.
Automotive Sector, Mahindra & Mahindra
Phone -022-24916773
|
|
Date: 20 May 2010
Mail from myself
to
|
Please
advice your people to work faster. Till now nobody from Mahindra contacted
me.
Please
let me know about my previous Docket call status in your customer care
on 21st March.
Best
regards
P.Karthikeyaraja
|
|
Date: 20 May 2010
Mail from
|
Dear Mr Karthikeyaraja
Please accept our sincere apologies for the inconvenience
caused to you .We have advised our Customer Care Officer Mr Kumar to arrange for
necessary action as required.
With you hamesha
Thanks & Regards,
Sultana Shaikh
Customer Care Dept.
Automotive Sector, Mahindra & Mahindra
Phone -022- 24916773
|
|
Date: 24 May 2010
Mail from
myself
to
|
Saturday,
Mr.Kumar with Mr.Chithamparam and MPL people met me. They came to me
without any solution. They asked me what my solution is. MY SOLUTION IS
TO DELIVER ME A REALLY NEW VEHICLE NOT DAMAGED AND REPAIRED BY THE
DEALER. I hope it is my right to ask you for right
delivery because I paid you. MPL is your authorized dealer so, you cannot
tell me that you are not responsible for fraudulent delivery by your dealer
MPL.
I
was repeatedly saying that I was cheated by the dealer by delivering a
vehicle which was used by 370 KM's, damaged and repaired. I clearly showed
the repainted bumper and damaged body beading and inner plastic holdings to
your persons Mr.Venkatesh, Mr.Chithamparam and Mr.Kumar. Your
people were not ready to insist the dealer to issue a right vehicle to
me. They were telling me that they delivered vehicles with around 1000KM's
ran before delivery. So this 370Km with repaired body is a small issue for them.
If Mahindra is accepting that the 370 KM's and the repainted
bumper damaged body beadings and other my claims are Mahindra’s fault/usual
thing, then I am ready to send the vehicle to service station for replacing
these parts.
Finally
They offered me a service worth of 20000/- for this faulty delivery. I
told them that I am ready to pay that 20000/- right now and issue me
a really new vehicle. I will bear that cost for my wrong selection
of a motor company for my new vehicle.
Finally
I got a hurting word from your people that They cannot help me any more
against MPL. Finally I understand that Mahindra’s dealers can cheat
Mahindra’s customers as they want. Mahindra will not help us.
I
don't know why your people are not ready to feel a customer's feeling of
buying a new vehicle. Sorry for saying this, May be it is a culture of
Mahindra developed since a long time.
Please
let me know the status of my complaint after Saturday meet.
Best
regards
P.Karthikeyaraja
|
|
Date: 31 May 2010
Mail from myself
to
|
Reminder
- 01
Please
reply me the status of my complaint.
Best
regards
P.Karthikeyaraja
|
|
Date: 1 June 2010
Mail from myself
to
|
Reminder
- 02
Please
reply me the status of my complaint.
Best
regards
P.Karthikeyaraja
|
|
Note that Mahindra & Mahindra is not ready to give me the
solution in written
|
||
Date: 2 June 2010
|
I
made a phone call to Mahindra customer care to enquire about my problem. They
gave me Mahindra’s regional sales manager mail id and sent the complaint to
him and he will take action on this.
|
|
Date: 2 June 2010
Mail from
myself
to
Copy to :
|
Dear
Sir,
I
was purchased my Xylo on march 19th. I booked the vehicle on march 10th of
2010. When I pay the full amount I asked the dealer to show me the vehicle.
The dealer told me that the vehicle was in stockyard for long time since
December and their stock yard was 20km away from show room and insisted
to believe the Mahindra’s quality. So, I paid the amount and took delivery on
the sunset.
Next
day, in the daylight I found a lot of problems in my new vehicle
and reported to the dealer but no response. So, I sent my complaint to
customer care on 21-03-2010. But till today your persons did not take any
action for this fraudulent delivery.
Today
I got your mail id from customer care and sent this mail. Please go through
my problem and solve at the earliest.
I
did not purchase the vehicle on roadside shop. I purchased from your
authorized dealer. So, it is your responsibility to take action against the
dealer to ensure me a right delivery. While asking about using the vehicle,
your persons advised to use the vehicle, not to stop the vehicle until the
problem was solved.
I
am waiting for your quick action.
Best
regards
P.Karthikeyaraja
Mobile
: 09486501740
Phone
: 044-26540262
E-Mail
: pkarthikeyaraja@gmail.com
|
|
Date: 4 June 2010
Mail from
myself
to
Copy to :
|
I
am resending this mail because of the doubt of non delivery.
Best
regards
P.Karthikeyaraja
From: KarthikeyaRaja/ ZS India
Engineering System Development [mailto:Karthikeyaraja@Chennai.zamilsteel.com]
Sent: Wednesday, June 02, 2010 11:45 AM To: lokani.sunil@mahindra.com Cc: sharma.sandhyag@mahindra.com; kavadia.rajen@mahindra.com; MALLICK.DIPANKAR@mahindra.com; Ramachandran.P.V@mahindra.com; pkarthikeyaraja@gmail.com; 'KarthikeyaRaja/ ZS India Engineering System Development'; CUSTOMERCARE@mahindra.com Subject: RE: [***SPAM*** Score/Req: 10.5/5.0] FW: [***SPAM*** Score/Req: 10.5/5.0] FW: Wrong delivery of Used Xylo as a New one - Reg
Dear
Sir,
I
was purchased my Xylo on march 19th. I booked the vehicle on march 10th of
2010. When I pay the full amount I asked the dealer to show me the
vehicle. The dealer told me that the vehicle was in stockyard for long time
since December and their stock yard was 20km away from show room
and insisted to believe the Mahindra’s quality. So, I paid the amount
and took delivery on the sunset.
Next
day, in the daylight I found a lot of problems in my new vehicle
and reported to the dealer but no response. So, I sent my complaint to
customer care on 21-03-2010. But till today your persons did not take any
action for this fraudulent delivery.
Today
I got your mail id from customer care and sent this mail. Please go through
my problem and solve at the earliest.
I
did not purchase the vehicle on roadside shop. I purchased from your
authorized dealer. So, it is your responsibility to take action against the
dealer to ensure me a right delivery. While asking about using the vehicle,
your persons advised to use the vehicle, not to stop the vehicle until the
problem was solved.
I
am waiting for your quick action.
Best
regards
P.Karthikeyaraja
Mobile
: 09486501740
Phone
: 044-26540262
E-Mail
: pkarthikeyaraja@gmail.com
|
|
Date: 7 June 2010
Mail from myself
to
Copy to :
|
Reminder
|
|
Date: 9 June 2010
Mail from myself
to
Copy to :
|
Reminder
|
|
Date: 9 June 2010
Mail from myself
to
Copy to :
|
I
didn't get any response from Mr.Sunil lokani of Mahindra. Please advice me
what to do.
My
complaint number is JE18/0015.
Best
regards
P.Karthikeyaraja
|
|
Date: 9 June 2010
Mail from kavadia.rajen@mahindra.com
|
Hi.
I'll be away from office from 01.06.10 till 09.06.10. I may not be able to
access my mails during that time. I will respond to your mail once I resume. Till
then please contact my colleague Mr. Umesh Virkar on 2490 5421 or on email - virkar.umesh@mahindra.com.
With
Warm Regards,
Rajen
|
|
Date: 9 June 2010
Mail from myself
to
|
Forwarded
the mail
|
|
Date: 9 June 2010
Mail from customercare@mahindra.com
|
Dear Mr Karthikeyaraja
Please accept our apologies for the
inconvenience caused to you
Allow us to please connect to our Chennai Area Office and revert
back to you. You will hear from us our plan of action latest by tomorrow.
Thanks for your kind understanding. Regards
Sultana Shaikh
Customer Care
|
|
Date: 11 June 2010
Mail from myself
to
|
Reminder
|
|
Date: 14 June 2010
Mail from
myself
to
(GM, M&M
Corporate office )
Copy to :
|
Dear
Sir,
I
am a proud owner of your prideful product Xylo. This is my first car in
India.
When
I searching for a good vehicle with a price range of 10 lakhs with seating
capacity of minimum 6, I found that your product is a best option in the market.
I am very happy to buy this.
But
the tragedy came to me with the dealer "MPL automobiles Chennai". I
booked the vehicle on March 2010, I request immediate delivery of Red Xylo.
They
told me that they have red color but the model was 2009 and a new one will
take three months time. I said okay and got delivery on 19th March evening
after 6.00PM.
But
When I took delivery the vehicle ran about 370Kms. So, I checked the vehicle
thoroughly on next day sunlight. I found the following,
1.
the delivered vehicle had run around 370KM while delivery. The dealer told
that vehicle was used for display and alternative weeks they change vehicles
in the showroom. So, within 10 weeks after PDI, 5 times they used this
vehicle for show room purposes. But they never showed me this vehicle from my
booking to delivery in the span of almost two weeks. They told me that the
vehicle was stacked in the stockyard and never used till the date of receipt
from factory. The stockyard located at 20Km from showroom. so, they cannot
show me the vehicle before registration. I accepted that on believe of
Mahindra's quality of service and never see the vehicle until delivery.
2.
PDI ( pre delivery inspection) on this vehicle was done on December 2009.
The
dealer is telling that they used to do PDI once they got the vehicles from
factory. I don't know is it true or not. Your sales persons acknowledged
that. My doubt is then why the receipt was handed over to me.
3.
The back bumper was repainted. I found that by noticing a full hand finger
prints impressed in wet paint and dried.
4.
The right door side body beading was damaged. Door beading is good but the
hard body beading was damaged.
5.
The inner plastic console between middle seat and back seat was tampered by
some hard metal pierce.
6.
The inter cooler fins on the engine were damaged. ( Mr Chithambaram of
Mahindra told me that the fins are very soft can be damaged by touching the
fins. So, I don't know how many of people touched the fins and what else
damaged inside after PDI.) 7. Back door manual lock is not working.( Mr
Chithambaram of Mahindra told me that it is only a provision for future
models. ) 8. Back door child lock is not working. ( Mr Chithambaram of
Mahindra told me that it is only a provision for future models. ) 10.
Scratches in the back bumper.
11.
No plastic wrappers in front and back captain seats and some of the handles.
12.
We need to press the fuel lid cover while pressing the electric switch
provided in driver seat to open fuel lid. It is not pop out while I press lid
open switch. This is the case in manual open switch also. ( Mr.
Chithambaram
told me that, the spring not found in the lid and it will be rectified in
service center) 13. Dry mud in driver seat carpet. This is a summer in
chennai, so, no reason for dry mud in a new car.
14.
Dry mud in under chassis in all four wheels.
15.
Scratches and mud in door plastic flashings provided at the bottom.
All
these reveal that the dealer un-officially used the vehicle from last of
December and delivered it as a new vehicle to me.
I
registered a complaint on your customer care on 21st March 2010 after a talk
with dealer. My complaint number is JE18/0015.
I
explained all these things to your sales engineers; They accepted that this
is not the Mahindra’s quality of delivery. But they refused to insist the
dealer to deliver a right vehicle and not advised me to keep the vehicle idle
until this complaint was closed. Now they are telling me that I used the
vehicle. So, they told they cannot help me.
Finally
after a long struggle with your persons they told me that Mahindra will offer
a service worth of 20000/- for keeping that used vehicle. I refused to accept
that and told them that I am ready to pay that 20000/- to Mahindra and issue
me a really new vehicle.
I
didn't think that the prideful manufacturer of Indian defense system, try to
cheat me.
Herewith
I attached the full mailing history.
Please
take necessary action and advice me what to do.
With
Regards
Karthikeyaraja
Assistant
Manager,
ESD/GETS,
Zamil
Steel Industries.
Mobile
: 0091-9486501740
|
|
Date: 18 June 2010
Mail from
myself
to
(GM, M&M
Corporate office )
Copy to :
|
Dear
Sir,
I
am a proud owner of your prideful product Xylo. This is my first car in
India.
When
I searching for a good vehicle with a price range of 10 lakhs with seating
capacity of minimum 6, I found that your product is a best option in the
market. I am very happy to buy this.
But
the tragedy came to me with the dealer "MPL automobiles Chennai". I
booked the vehicle on March 10, I request immediate delivery of Red Xylo.
They
told me that they have red color but the model was 2009 and a new one will
take three months time. I said okay and got delivery on 19th March evening
after 6.00PM.
But
When I took delivery the vehicle ran about 370Kms. So, I checked the vehicle
thoroughly on next day sunlight. I found the following,
All
these reveal that the dealer un-officially used the vehicle from last of
December and delivered it as a new vehicle to me.
I
registered a complaint on your customer care on 21st March 2010 after a talk
with dealer. My complaint number is JE18/0015.
I
explained all these things to your sales engineers; They accepted that this
is not the Mahindra’s quality of delivery. But they refused to insist the
dealer to deliver a right vehicle and not advised me to keep the vehicle idle
until this complaint was closed. Now they are telling me that I used the
vehicle. So, they told they cannot help me.
Finally
after a long struggle with your persons they told me that Mahindra will offer
a service worth of 20000/- for keeping that used vehicle. I refused to accept
that and told them that I am ready to pay that 20000/- to Mahindra and issue
me a really new vehicle.
I
didn't think that the prideful manufacturer of Indian defense system, try to
cheat me.
Herewith
I attached the full mailing history.
Please
take necessary action and advice me what to do.
With
Regards
Karthikeyaraja
Assistant
Manager,
ESD/GETS,
Zamil
Steel Industries.
Mobile
: 0091-9486501740
|
|
Date: 18 June 2010
|
I phoned to
customer care about the progress. The customer care person told me that Mr.Ramachandran
made talks with me. I enquired him what I told to Mr.Ramachandran. He told me
that it was not known to them.
But,
Mr.Ramachandran did not make any calls to me and did not meet me. This is a
proof that M&M is cheating its customers.
|
|
Date: 18 June 2010
Mail from
myself
to
(GM, M&M
Corporate office )
|
Dear
Sir,
Till
now I did not get any response from your persons, I contacted your customer support
by phone. They told me that Mr.Ramachandran of Mahindra talk with me. But
nobody contacted me after 24/05/2010. But your customer support tells that
Mr.Ramachandran made talks with me. I don’t know why your people are playing
like this.
Please
help me to solve this issue at the earliest.
Best
regards
P.karthikeyaraja
|
|
Date: 18 June 2010
Mail from
(GM, M&M
Corporate office )
|
I
will be out of office from 17th June to 24th June. traveling overseas
please contact my secretary for urgent queries on shroff.mackly@mahindra.com
My
Comment
This
is the proof that balwani roma received my mails but did not take any action
|
|
Date: 18 June 2010
Mail from
myself
to
(M&M Corporate
office )
|
This
was returned because Mr.roma was out office.
Please
let me know the solution from Mahindra.
Best
regards
P.karthikeyaraja
-----Original
Message-----
From:
KarthikeyaRaja/ ZS India Engineering System Development [mailto:Karthikeyaraja@Chennai.zamilsteel.com]
Sent:
Friday, June 18, 2010 6:10 PM
Cc:
pkarthikeyaraja@gmail.com;
'KarthikeyaRaja/ ZS India Engineering System Development'
Subject:
Xylo - No response from customer support & sales office - Complaint
JE18/0015- Reg
Dear
Sir,
Till
now I did not get any response from your persons, I contacted your customer
support by phone. They told me that Mr.Ramachandran of Mahindra talk with me.
But nobody contacted me after 24/05/2010. But your customer support tells
that Mr.Ramachandran made talks with me. I don’t know why your people are
playing like this.
Please
help me to solve this issue at the earliest.
Best
regards
P.karthikeyaraja
-----Original
Message-----
From:
KarthikeyaRaja/ ZS India Engineering System Development [mailto:Karthikeyaraja@Chennai.zamilsteel.com]
Sent:
Friday, June 18, 2010 5:40 PM
Cc:
CUSTOMERCARE@mahindra.com;
pkarthikeyaraja@gmail.com;
'KarthikeyaRaja/ ZS India Engineering System Development'
Subject:
Xylo - No response from customer support & sales office - Reg
Dear
Sir,
I
am a proud owner of your prideful product Xylo. This is my first car in
India.
When
I searching for a good vehicle with a price range of 10 lakhs with seating
capacity of minimum 6, I found that your product is a best option in the
market. I am very happy to buy this.
But
the tragedy came to me with the dealer "MPL automobiles Chennai". I
booked the vehicle on March 2010, I request immediate delivery of Red Xylo.
They
told me that they have red color but the model was 2009 and a new one will
take three months time. I said okay and got delivery on 19th March evening
after 6.00PM.
But
When I took delivery the vehicle ran about 370Kms. So, I checked the vehicle
thoroughly on next day sunlight. I found the following,
All
these reveal that the dealer un-officially used the vehicle from last of
December and delivered it as a new vehicle to me.
I
registered a complaint on your customer care on 21st March 2010 after a talk
with dealer. My complaint number is JE18/0015.
I
explained all these things to your sales engineers; They accepted that this
is not the Mahindra’s quality of delivery. But they refused to insist the
dealer to deliver a right vehicle and not advised me to keep the vehicle idle
until this complaint was closed. Now they are telling me that I used the
vehicle. So, they told they cannot help me.
Finally
after a long struggle with your persons they told me that Mahindra will offer
a service worth of 20000/- for keeping that used vehicle. I refused to accept
that and told them that I am ready to pay that 20000/- to Mahindra and issue me
a really new vehicle.
I
didn't think that the prideful manufacturer of Indian defense system, try to
cheat me.
Herewith
I attached the full mailing history.
Please
take necessary action and advice me what to do.
With
Regards
Karthikeyaraja
Assistant
Manager,
ESD/GETS,
Zamil
Steel Industries.
Mobile
: 0091-9486501740
|
|
Date: 29 June 2010
Mail from
myself
to
(GM, M&M
Corporate office )
|
Dear
Sir,
Till
now I didn’t get any response from your persons, I contacted your customer
support by phone. They told me that Mr.Ramachandran of Mahindra talk with me.
But nobody contacted me after 24/05/2010. But your customer support tells
that Mr.Ramachandran made talks with me. I don’t know why your people are
playing like this.
Please
help me to solve this issue at the earliest.
Best
regards
P.karthikeyaraja
|
|
Date: 29 June 2010
Mail from myself
to
Copy to :
|
I
didn't get any response from Mr.Sunil lokani of Mahindra. Please advice me
what to do.
My
complaint number is JE18/0015.
Best
regards
P.Karthikeyaraja
|
|
Date: 2 July 2010
Mail from
myself
to
(GM, M&M
Corporate office )
|
Dear
Sir,
Till
now I did not get any response from your persons, I contacted your customer support
by phone. They told me that Mr.Ramachandran of Mahindra talk with me. But
nobody contacted me after 24/05/2010. But your customer support tells that
Mr.Ramachandran made talks with me. I don’t know why your people are playing
like this.
Please
help me to solve this issue at the earliest.
Best
regards
P.karthikeyaraja
|
|
Date: 6 July 2010
Mail from
myself
to
(GM, M&M
Corporate office )
|
Dear
Sir,
Till
now I did not get any response from your persons, I contacted your customer
support by phone. They told me that Mr.Ramachandran of Mahindra talk with me.
But nobody contacted me after 24/05/2010. But your customer support tells
that Mr.Ramachandran made talks with me. I don’t know why your people are
playing like this.
Please
help me to solve this issue at the earliest.
Best
regards
P.karthikeyaraja
|
|
Date: 7 July 2010
Mail from
myself
to
|
Dear
Sir,
I
am a proud owner of your prideful product Xylo. This is my first car in
India.
When
I searching for a good vehicle with a price range of 10 lakhs with seating
capacity of minimum 6, I found that your product is a best option in the
market. I am very happy to buy this.
But
the tragedy came to me with the dealer "MPL automobiles Chennai". I
booked the vehicle on March 10, I request immediate delivery of Red Xylo.
They
told me that they have red color but the model was 2009 and a new one will
take three months time. I said okay and got delivery on 19th March evening
after 6.00PM.
But
When I took delivery the vehicle ran about 370Kms. So, I checked the vehicle
thoroughly on next day sunlight. I found the following,
All
these reveal that the dealer un-officially used the vehicle from last of
December and delivered it as a new vehicle to me.
I
registered a complaint on your customer care on 21st March 2010 after a talk
with dealer. My complaint number is JE18/0015.
I
explained all these things to your sales engineers; They accepted that this
is not the Mahindra’s quality of delivery. But they refused to insist the
dealer to deliver a right vehicle and not advised me to keep the vehicle idle
until this complaint was closed. Now they are telling me that I used the
vehicle. So, they told they cannot help me.
Finally
after a long struggle with your persons they told me that Mahindra will offer
a service worth of 20000/- for keeping that used vehicle. I refused to accept
that and told them that I am ready to pay that 20000/- to Mahindra and issue
me a really new vehicle.
I
didn't think that the prideful manufacturer of Indian defense system, try to
cheat me.
Herewith
I attached the full mailing history.
Please
take necessary action and advice me what to do.
With
Regards
Karthikeyaraja
Assistant
Manager,
ESD/GETS,
Zamil
Steel Industries.
Mobile
: 0091-9486501740
|
|
Date: 9 July 2010
Mail from
myself
to
(GM, M&M
Corporate office )
|
Dear
Sir,
Till
now I did not get any response from your persons, I contacted your customer
support by phone. They told me that Mr.Ramachandran of Mahindra talk with me.
But nobody contacted me after 24/05/2010. But your customer support tells
that Mr.Ramachandran made talks with me. I don’t know why your people are
playing like this.
Please
help me to solve this issue at the earliest.
Best
regards
P.karthikeyaraja
|
|
Date: 9 July 2010
Mail from myself
to
|
Reminder
|
|
Date: 13 July 2010
Mail from myself
to
|
Reminder
|
|
Date: 9 July 2010
Mail from myself
to
(GM, M&M
Corporate office )
|
Reminder
|
|
Date: 26 July 2010
Mail from
myself
to
(GM, M&M
Corporate office )
|
Dear
All,
I
never accept your solution of Rs 20000/- service for an used vehicle.
I
just leave this to all your hearts and the Great GOD. Actually I feel
the killing incident is the great silence from Mahindra.
If
you did not realize that you sold an used vehicle to me, then I will just
thought that I
donated the balance amount of around 2 lakhs rupees ( deducted price for
the used car ) to Mahindra and MPL.
You
both can share this amount on my name. May be, the Mahindra can use the
major share of this Donated amount to show their profits and
achievements in the Media.
Soon
You all will see this cheating history in a blogspace.
best
wishes
P.Karthikeyaraja
|
|
After this I posted these issues in Xylo face book wall. And later
I started posting on all Mahindra face book walls. After those postings I got
some response from M&M people. They are follows
|
||
Date: 7 Jan 2011
|
Dear
Raja, Kindly send your complaint on morye.subodh@mahindra.com and i will look into the
concern. Regards
|
|
Date: 7 Jan 2011
Mail from
Myself
To
Subodh
Morye of Mahindra
|
Dear
Sir,
With
reference to your facebook message. I am sending this mail to you.
In
my mails I clearly told that I was keeping my vehicle Idle to allow
M&M to solve the problem. But when time goes, I lost the trust on M&M
and sent a reminder mail stating that I couldnot keep the vehicle idle so,
Reply me to use the vehicle or not and If you are not responding to this
reminder, I will start using the vehicle. I didn't get any reply, so I used
the vehicle. But later M&M customer care told me that they cannot
solve the issue because I used the vehicle.
If
M&M is very keen on this usage then they should tell the customer to keep
the vehicle idle till the problem was solved. Why they did not told this?
What
Can I do? I decided that just I can inform the cheat to my fellow
indians. That is what I am doing in the face book. I will do that until I have
this vehicle in my life.
Note
:
The
first attachment is attached with the mail sent to balwani.roma@mahindra.com.
The
second attachment has the letter from dealer for their use of 370 Kms and My
reminder for use of the vehicle.
The
third attachment has my reply after final conversation with Mr.Kumar/Mahidra
and the dealer MPL.
With
regards
P.Karthikeyaraja
|
|
Date: 7 Jan 2011
Mail from
Myself
To
Subodh
Morye of Mahindra
|
Dear
Sir,
In
coordination with the first mail I sent to you in the morning, I am sending
this as additional info about this problem.
This
is the first actions taken by your people. I appreciate the efforts taken by
your sales people but I think they don’t have power to insist the dealer to
ensure proper delivery.
I
thanks to Mr.Venkatesh, Mr.Kumar, Mr.Chithamparam of Mahindra. They accepted
that it is not Mahindra’s quality of delivery but could not insist the dealer
to deliver a right vehicle.
Today
afternoon Mr.Kumar of Mahindra phoned to me for talking about the solution.
But I refused to talk with him because we already made too many talks but
ends with no solution.
My solution to this issue is
Mahindra has to accept that this is their quality of delivery (or)
Issue me a really a new vehicle.
I
hope you will solve my problem. I believe that nothing wrong (or) immoral in
my stand.
With
thanks
P.karthikeyaraja
|
|
Monday, December 7, 2015
Experiance by Karthikeyaraja - Never trust M&M for your new vehicle
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